"Fantastic! You are my hero! Thanks for fixing my mistake. I'll be getting your shirt ready. Would you like Captian HTML, Captain PHP or Captain SQL on it? A nice yellow lightning bolt underneath I think. ;-)"
“Great job and many thanks for going the extra mile. Telling your largest account that the problem is on his end - as you called it from the start - was very accurate and correct. Doing checks from your programming end and coming up with a test - awesome. Proving it to your largest account by enabling him to experience it and in the end see it for himself…PRICELESS!”